Seller standards

Accuracy

Listing content, specifications, images and delivery estimates must reflect the product actually supplied.

Pricing must be clear, inclusive of any mandatory charges, and must not be misleading.

Performance targets

Dispatch confirmation within two working days of order routing.

Order defect rate below 1%, late dispatch rate below 4% and refund rate below 3%.

Response to buyer messages and disputes within one working day.

Compliance

Valid documentation must be held for every market a product is sold into, and renewed before expiry.

Prohibited and restricted product rules apply to every listing, on every channel.